Welcome to our website. We value your privacy and are dedicated to protecting your personal data. This privacy policy outlines how we collect, use, store, and protect your personal data, and your rights concerning this data. We do not share your data with third parties for marketing or promotional purposes. 
 

1. Information Sharing and Disclosure

ACM Insurance Agency, Inc. does not sell, rent, or share personal information with third parties for marketing or promotional purposes.

 

We may share information only when necessary to:

• Provide insurance products and services requested by you.

• Work with insurance carriers, underwriting companies, or service providers involved in servicing your policy.

• Comply with legal obligations, court orders, or regulatory requirements.

• Protect the rights, safety, and security of ACM Insurance Agency, Inc., our customers, or the public.

 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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2. Information We Collect

We may collect information including:

• Name

• Mailing address

• Email address

• Telephone number

• Insurance-related information provided through forms, quotes, or applications

• Technical information such as IP address, browser type, device information, and website usage data

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3. How Information Is Collected

Information may be collected when you:

• Complete a contact form

• Request an insurance quote

• Contact our office by phone, email, or text message

• Subscribe to updates or communications

• Interact with our website

Technical information may also be collected automatically through cookies and website analytics tools.

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4. How We Use Your Information

We use your information to:

• Respond to inquiries and quote requests

• Provide insurance products and services

• Communicate regarding policy changes, renewals, billing matters, and claims

• Schedule appointments and consultations

• Improve our website and customer experience

• Comply with legal and regulatory requirements

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5. Text Messaging & SMS Communications

Upon messaging opt-in, the end user agrees to receive messages from ACM Insurance Agency, Inc. regarding insurance inquiries, policy updates, appointment reminders, billing notifications, and customer service communications.

 

End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.

 

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at 410-398-1884.

 

Consent to receive text messages is not a condition of purchasing insurance products or services.

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6. Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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7. SMS Opt-Out

You may opt out of receiving text messages from ACM Insurance Agency, Inc. at any time by replying STOP to any SMS message.

 

For assistance, reply HELP or contact ACM Insurance Agency, Inc. at 410-398-1884.

 

Message frequency varies. Message and data rates may apply.

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8. Data Storage, Maintenance, and Protection 

We implement appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include: 

• Data Encryption: Encrypting personal data to protect it from unauthorized access. 

• Access Controls: Limiting access to personal data to authorized personnel only.

• Regular Security Assessments: Conducting regular security assessments to identify and mitigate potential vulnerabilities. 

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9. Your Rights

You have the following rights regarding your personal data: 

• Access: You can request access to the personal data we hold about you.

• Correction: You can request correction of any incomplete or inaccurate data we hold about you. 

• Erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it. 

• Objection: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground. 

• Restriction: You can request restriction of processing of your personal data. ​

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10. Changes to this Privacy Policy 

We may change this Privacy Statement from time to time when necessary to reflect changes in our Services, how we use personal information, or the applicable law. If we make changes, we will revise the “Last Updated” date at the top of the statement. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate.​

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11. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

 

ACM Insurance Agency, Inc.
378 W. Main Street, Suite B
Elkton, MD 21921

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Phone: 410-398-1884

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Website: www.acmins.net